IT Service Desk Technician II — Advanced Support & Projects

ADP, Inc.; Deer Park (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Inclusive environment

Diverse tech exposure

Job summary

USA DeBusk in the United States seeks a knowledgeable Level II IT Service Desk Technician to provide advanced technical support and escalate complex issues. You’ll handle Active Directory, Azure AD, and Microsoft 365 tasks, plus VPN and remote access troubleshooting.

Join a fast-paced team delivering reliable IT service, workstation imaging, and proactive documentation while contributing to security tooling and enterprise projects.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).
• 2–4 years of hands-on IT support experience in a corporate environment.
• Strong expertise with Windows 10/11, M365/O365, Azure AD/Active Directory, and endpoint management (Intune/ConfigMgr).
• Experience with ticketing systems (ServiceNow, Jira, Freshservice) and ITIL practices.
• Excellent communication, documentation, and customer service skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• High attention to detail and risk-awareness
• Experience supporting enterprise security tools (MFA, endpoint protection, SSO).

Responsibilities

• Provide IT technical support via phone, email, and ticketing across multiple levels.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Support Windows environments, mobile devices, and enterprise applications.
• Perform advanced user administration tasks (Active Directory, Azure AD, Microsoft 365, group policies, permissions).
• Diagnose and resolve issues related to VPN, remote access, and network connectivity.
• Assist with workstation imaging, deployment, and configuration (ManageEngine/Intune).
• Support server and network teams with routine maintenance tasks.
• Monitor system alerts and assist with incident response.
• Maintain and update documentation, knowledge base articles, and standard operating procedures.
• Participate in small IT projects, upgrades, and rollouts.

Skills

Windows 10/11

M365/O365

Azure AD

Intune/ConfigMgr

Ticketing systems

ITIL practices

Communication

Prioritization

IT certifications

Security tools support

Education

Associate or Bachelor’s degree in IT or related field

Tools

ManageEngine/Intune

Active Directory

Azure AD

Microsoft 365

Job description

USA DeBusk in the United States seeks a knowledgeable Level II IT Service Desk Technician to provide advanced technical support and escalate complex issues. You’ll handle Active Directory, Azure AD, and Microsoft 365 tasks, plus VPN and remote access troubleshooting.

Join a fast-paced team delivering reliable IT service, workstation imaging, and proactive documentation while contributing to security tooling and enterprise projects.