Senior IT Service Desk Engineer — Advanced Support & Cloud

Alliance Defending Freedom

Washington (District of Columbia)

On-site

USD 78,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Medical and dental insurance

401(k) plan with 4% match

Paid time off

12 paid holidays

Job summary

Alliance Defending Freedom is seeking an experienced IT Service Desk professional to investigate, diagnose, and resolve complex technical issues across ministry platforms. You will provide advanced onsite and remote support, mentor junior staff, and collaborate with cybersecurity and development teams on migrations and integrations.

The role requires 5+ years in IT service desk operations, proficiency with Microsoft 365, Windows 10/11, macOS, and travel as needed.

Qualifications

5+ years of experience in IT service desk operations.
Proficient in Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), Windows 10/11, macOS, and other enterprise software applications.
Ability to travel as needed.

Responsibilities

Provide advanced onsite and remote technical support across all ministry platforms, including cloud-based applications and SaaS tools.
Document, track, and monitor all incidents and service requests in the ITSM platform with timely resolution.
Coordinate with team leads and vendors to address issues related to IT systems and new technologies.
Triage and route service desk tickets using the Service Desk system with proper categorization and escalation.