IT Service Desk Technician - Flexible Hours & PTO

Peckham, Inc.; Lansing (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Generous PTO

Pet-friendly work sites

Free fruit

Fitness classes

Massages available for purchase

Flexible work arrangements

Modern facilities

Job summary

Peckham, Inc. seeks an IT Service Desk Technician to be the first point of contact for IT inquiries via ITSM, email, chat, and in-person visits. You will resolve tier 1 issues, triage requests, and escalate complex problems as needed, while documenting resolutions and maintaining SLAs.

You will work with a team to support user workstations and software applications, coaching colleagues and ensuring timely task completion in a dynamic environment.

Qualifications

• High school diploma or equivalent.
• At least 18 years old.
• IT recognized certification such as CompTIA A+, Security+, or Microsoft 70-685 (CompTIA Security+ desired).
• 6+ months experience in the IT field.
• Experience resolving PC hardware and software problems, especially Microsoft Office.
• Ability to multi-task in a fast-paced environment.
• Must have reliable transportation to job locations.
• US citizenship and ability to obtain federal background investigations and security clearances as required.

Responsibilities

• Serve as the initial point of contact for IT-related inquiries via ITSM platform, email, IMs, and walk-ins.
• Troubleshoot and resolve tier 1 IT issues and service requests.
• Triages and assigns priority to incoming requests.
• Provide tier 1 hardware and software support for users.
• Coach and mentor IT Service Desk Associates and provide feedback to supervisor.
• Monitor inventory levels and report low stock to supervisor.

Skills

IT support

Troubleshooting

Customer service

Multi-tasking

Education

CompTIA A+, Security+, or Microsoft 70-685

Job description

Peckham, Inc. seeks an IT Service Desk Technician to be the first point of contact for IT inquiries via ITSM, email, chat, and in-person visits. You will resolve tier 1 issues, triage requests, and escalate complex problems as needed, while documenting resolutions and maintaining SLAs.

You will work with a team to support user workstations and software applications, coaching colleagues and ensuring timely task completion in a dynamic environment.