IT Service Desk Technician — Flexible Hours & 401k

Zetron, Inc; Vancouver (WA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

15 days PTO per year

10 Federal holidays

Health plan

401k with immediate vesting

Employee Assistance Program

Flexible core working hours

Training and development

Job summary

Codan Limited is seeking a Service Desk Technician to join a global IT support team. You will act as a trusted first point of contact for day-to-day IT issues, diagnosing and resolving hardware, software, and network problems to maintain a secure and reliable environment.

You should have hands-on end-user support experience, strong communication, and the ability to work independently while handling multiple priorities. A relevant IT qualification and security clearance eligibility are valued.

Qualifications

• Qualification in Information Technology, Computer Science, or related field.
• Three to five years of hands-on experience in a service desk, help desk, desktop support, or similar end-user IT support environment.
• Experience with Windows, Microsoft 365, user accounts, devices, common business applications, and basic networking.

Responsibilities

• Provide first-line and second-line IT support by phone, email, chat, walk-up, and ticketing system.
• Diagnose and resolve hardware, software, connectivity, and access issues.
• Configure and support laptops/desktops/mobile devices and user access, including onboarding and offboarding.
• Manage incidents and requests through to resolution with clear records.

Skills

Customer-focused IT support

Proactive trouble-shooting

Excellent communication

Prioritization under pressure

Education

Information Technology or Computer Science related degree

Tools

Windows OS

Microsoft 365

Active Directory / Microsoft Entra ID

Ticketing system

Remote support tools

Job description

Codan Limited is seeking a Service Desk Technician to join a global IT support team. You will act as a trusted first point of contact for day-to-day IT issues, diagnosing and resolving hardware, software, and network problems to maintain a secure and reliable environment.

You should have hands-on end-user support experience, strong communication, and the ability to work independently while handling multiple priorities. A relevant IT qualification and security clearance eligibility are valued.