IT Operations Associate

Staffmark Group; Livermore (CA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life Insurance

401(k) Plan

Opportunities for Growth

Job summary

Join Staffmark Group as an IT Operations Associate in Livermore, CA! This role provides crucial 1st and 2nd level IT support for various systems.

You will troubleshoot connectivity issues, manage IT service requests, and support continuous improvement initiatives. If you are enthusiastic about technology and possess strong problem-solving skills, this is your chance to develop your career in a professional work environment.

Qualifications

• Associate Degree in Computer Science or equivalent work experience.
• Ability to read, write, and understand English.
• Proficiency with Microsoft Office applications.
• Understanding of IT service management processes and IT support best practices.

Responsibilities

• Provide 1st and 2nd level IT support for desktops, laptops, and networks.
• Troubleshoot and resolve hardware, software, server, and connectivity issues.
• Install, configure, maintain, and support IT hardware and software.
• Monitor IT systems and resolve issues to minimize downtime.
• Collaborate with teams and vendors to troubleshoot technical issues.
• Manage IT service requests and incidents following ITSM processes.
• Maintain hardware and software asset inventories and documentation.

Skills

Technical support

Problem-solving

Communication skills

Customer service

IT service management

Education

Associate Degree in Computer Science

Tools

Microsoft Office

Remote support tools

Job description

IT Operations Associate

Location: Livermore, CA

Pay Rate: $31.42 - $38.11 per hour

Schedule: Monday - Friday | 1 PM - 9:30 PM

Depending on business needs, weekend work may be required.

Join the team. Be valued.

Pros wanted. This is your kind of job.

Looking for IT Operations Associate jobs in Livermore where your skills can make a real impact? This opportunity offers the chance to contribute to a growing team, develop your experience, and build a rewarding career in a professional work environment.

Education Requirements

• Associate Degree in Computer Science or related field, or equivalent work experience.
• Ability to read, write, and understand English.
• Proficiency with Microsoft Office applications.
• Understanding of IT service management processes and IT support best practices.

Experience Requirements

• 1 to 2 years of IT Support, Help Desk, Desktop Support, or Technical Support experience.
• Experience supporting Microsoft Windows operating systems and office technology.
• Experience troubleshooting hardware, software, network connectivity, and infrastructure issues.
• Familiarity with IT asset management and ticketing systems preferred.

Preferred Qualifications

• Strong technical knowledge of Windows environments, hardware, and network engineering.
• Experience with remote support tools and on-site technical support.
• Excellent communication and customer service skills.
• Analytical thinker with strong troubleshooting and problem-solving abilities.
• Team-oriented with initiative, flexibility, and a willingness to learn.
• Knowledge of ISO, IATF, security, risk analysis, and quality management standards is a plus.

Physical Capabilities

• Ability to sit, stand, walk, bend, reach, and type throughout the workday.
• Occasionally lift and move equipment weighing up to 50 pounds.
• Ability to travel throughout the facility to support users and IT infrastructure.
• Comfortable working around manufacturing equipment and production environments as needed.
• Ability to operate powered industrial trucks (PIT) when required.

Job Duties

• Provide 1st and 2nd level IT support for desktops, laptops, office systems, networks, and infrastructure.
• Troubleshoot and resolve hardware, software, server, and connectivity issues both remotely and on-site.
• Install, configure, maintain, and support IT hardware, software, and infrastructure components.
• Monitor IT systems, identify deviations, and elevate or resolve issues to minimize downtime.
• Collaborate with internal teams and external vendors to troubleshoot technical issues and implement solutions.
• Manage IT service requests, incidents, and project-related tasks while following ITSM processes and company standards.
• Maintain hardware and software asset inventories and documentation.
• Create and update knowledge base articles to improve technical support efficiency.
• Support continuous improvement, quality, safety, and company initiatives.
• Assist with IT projects, equipment deployments, system upgrades, and infrastructure enhancements.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Opportunities for Growth through a variety of assignments with leading employers.

Misael Found Steady Work-and You Can Too

"I like working at Staffmark because there are many assignments available and reasonable pay." - Misael, Staffmark Associate

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.