Tutoring Services Scheduling Assistant

Tri--county-Technical-College; Pendleton (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Tri-County Technical College in Pendleton, SC is seeking a Tutoring Services Scheduling Assistant to serve as the primary on-site contact for students in the Learning Commons, handling appointments, inquiries, and paper submissions with discretion.

You will schedule sessions, check in students, direct traffic to tutors, and support Learning Commons staff with data entry and policy interpretation, contributing to a welcoming, efficient tutoring environment.

Qualifications

• Ability to communicate clearly with diverse student populations.
• Excellent customer service skills.
• Comfortable working independently and with a team within established policies.
• Comfortable using online tools and communicating in an online environment.
• Ability to prioritize tasks and balance competing priorities.

Responsibilities

• Answers tutoring services questions face-to-face, on the phone, and through e-mail in an efficient and courteous manner.
• Assists students in scheduling tutoring sessions and checking in for appointments.
• Directs tutoring services traffic by leading students to their tutors.
• Interprets tutoring services policies and procedures to students.
• Supports Learning Commons Director, Learning Strategist, and other staff with project support as needed.
• Monitors and maintains the tutoring services area and online tutoring referrals via email and early alert system.
• Maintains scheduler shifts and coordinates with tutors and students when appointments are canceled or amended.
• Enters interactions and appointments and maintains data for improved service delivery.

Skills

Customer service

Clear communication

Independent and team work

Technology proficiency

Scheduling appointments

Job description

Are you passionate about education and eager to make a difference in the lives of students? Tri-County Technical College is looking for dedicated professionals to join our dynamic team! As a leader in higher education, we pride ourselves on fostering a collaborative, supportive environment where both employees and students thrive. Work alongside a diverse group of staff, faculty, and administrators who are dedicated to student success. Be a part of a forward-thinking institution that values creativity, inclusivity, and excellence. If you are ready to contribute to the success of our great institution and grow your career We welcome applicants from all backgrounds and experiences who are committed to excellence in education.

Under the general supervision of the Learning Commons Director, the Tutoring Services Scheduling Assistant is the primary contact for students arriving in the Learning Commons for a tutoring session, calling to make an appointment, or emailing with paper submissions or questions. This position requires professional work of a confidential nature, independent judgment, initiative, and discretion.

Duties

• Answers tutoring services questions face-to-face, on the phone, and through e-mail in an efficient and courteous manner.
• Assists students in scheduling tutoring sessions and checking in for appointments.
• Directs tutoring services traffic by leading students to their tutors.
• Interprets tutoring services policies and procedures to students.
• Assists the Learning Commons Director, Learning Strategist, and other Learning Commons faculty and staff with project support as needed.
• Monitors and maintains the physical area of tutoring services and monitors online tutoring referrals via the tutoring email account and early alert system.
• Supports tutors and serves as a resource for institutional knowledge, policies, procedures, etc.
• Maintains Scheduler shifts and coordinates with tutors and students when appointments need to be canceled or amended.
• Enters interactions and appointments and maintains data for improved service delivery.

Skills, Abilities, and Experience

• Ability to communicate clearly and in a friendly and positive manner with staff and tutoring customers from diverse ethnic, socioeconomic and academic backgrounds.
• Excellent customer service skills.
• Comfortable working independently and with a team within established policies, procedures, and guidelines.
• Comfortable working with new technology and communicating in an online environment.
• Ability to prioritize tasks and competing priorities in a timely manner.
• Enthusiasm for student support, curiosity, and willingness to engage in new technologies and initiatives.

Additional Comments

About Us

Tri-County Technical College is a public, two-year community and technical college serving Anderson, Oconee, and Pickens counties in South Carolina.

Our Vision

Passionate people transforming lives and building strong communities one student at a time.

Our Mission

Tri-County Technical College provides students an exceptional and affordable learning experience that improves their quality of life. The College advances economic development in the Tri-County region by preparing a highly-skilled workforce.

Our Values

Integrity: We lead by example and are steadfast in upholding high ethical standards.

Respect: We engage with one another in a manner that promotes civility, trust, openness, and understanding.

Learning: We promote a growth mindset and use what we learn to deliver a transformative experience for our students and employees.

Collaboration: We achieve more when we work together, especially when we bring diverse groups of people together to solve problems and generate change.

Innovation:We encourage creative ideas that lead to positive outcomes for our students, our employees, and ourcommunity.

Diversity and Inclusion: We are committed to creating a diverse and inclusive community that fosters a sense of belonging where every individual feels welcome and valued.

Tri-County Technical College is an Equal Opportunity/Affirmative Action Employer.