IT Service Desk Supervisor — Lead End-User & Desktop Systems

Columbus Metropolitan Library; Columbus (OH); On-site; USD 60,000 - 102,000; Full time

Benefits offered by this job

Benefits package

Public Service Loan Forgiveness

Medical, dental, and vision plans

OPERS retirement system

Paid time off

Job summary

Columbus Metropolitan Library is seeking an IT Service Desk Supervisor for the Main Library in Columbus, OH. The role oversees the Service Desk team, drives incident management, SLA development, and desktop platform standards in a dynamic library environment.

The position is full-time, exempt, 40 hours weekly, with travel between library locations and occasional community engagements. Competitive benefits accompany the role.

Qualifications

• Associates Degree in Computer Science or related field or 3 years of related field experience.
• 3-5 years in IT in a medium to large enterprise environment with end user support.
• Experience with desktop support solutions such as SCCM, antivirus, inventory, monitoring.

Responsibilities

• Assists IT management in developing Service Desk strategy and direction.
• Supervises Service Desk staff to ensure timely, courteous issue resolution.
• Leads Desktop Systems Engineers in developing standards for the desktop environment.
• Collaborates with departments to procure Support Desk software and tools.
• Stays current on emerging products and standards to inform procurement and development.
• Manages staffing capacity planning and service process design.

Skills

Staff leadership

Incident management

Vendor coordination

Education

Associates Degree in Computer Science or related field

Tools

SCCM

Anti-virus/spyware

Inventory management

Monitoring systems

Job description

Columbus Metropolitan Library is seeking an IT Service Desk Supervisor for the Main Library in Columbus, OH. The role oversees the Service Desk team, drives incident management, SLA development, and desktop platform standards in a dynamic library environment.

The position is full-time, exempt, 40 hours weekly, with travel between library locations and occasional community engagements. Competitive benefits accompany the role.