IT Service Desk Specialist - User & Network Support

Monroe Community Mental Health Authority; Frenchtown Charter Township (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bi-weekly pay

Vacation, sick, and personal time

Medical plans (4 options)

Dental

Vision

Disability and life insurance

401a Pension Plan

401a Defined Contribution

457 Deferred Compensation

YMCA corporate discount

Job summary

Monroe Community Mental Health Authority is seeking an IS Service Desk Support Specialist to provide technical help desk support, triage incidents, and assist with onboarding and ongoing staff technology needs. The role emphasizes customer-facing support, documentation, and adherence to information security standards.

The incumbent will support Office 365, hardware, software, networking, and phone systems, while maintaining asset inventories and contributing to process improvements within a

Qualifications

• Associate’s degree or equivalent licensing credentials in computer science or related field.
• Three (3+) years of progressively responsible computer operations and network experience.
• Preferred certifications may include CCNA/CCD A/MCSA/MCSE.

Responsibilities

• Provide technical help desk support to end users.
• Triage, resolve, or forward issues using the ticketing system and provide end-user updates.
• Onboard and support ongoing staff technology needs; maintain IT asset inventory.

Skills

Desktop repair

Laptop repair

Network troubleshooting

Office 365 support

Ticketing system

Server backup

Phone system support

IT asset inventory

Documentation

Education

Associate’s degree or equivalent

3+ years computer operations/network experience

Certifications such as CCNA / CCDP / MCSA / MCSE (preferred)

Tools

Office 365

Ticketing system

Job description

Monroe Community Mental Health Authority is seeking an IS Service Desk Support Specialist to provide technical help desk support, triage incidents, and assist with onboarding and ongoing staff technology needs. The role emphasizes customer-facing support, documentation, and adherence to information security standards.

The incumbent will support Office 365, hardware, software, networking, and phone systems, while maintaining asset inventories and contributing to process improvements within a