IT Service Desk Specialist — Reliable Enterprise IT Support

The Aspen Group; Chicago, Northern (IL, KY); Hybrid; USD 34,000 - 39,000; Full time

Job summary

The Aspen Group is seeking an IT Service Desk Specialist in Chicago to provide reliable, high-quality IT support. You will handle hardware, software, and network issues, diagnose problems, and escalate where needed.

The role emphasizes customer service and collaboration with executives and peers across departments. Ideal candidates have an associate degree in computer science or relevant field, 1+ year of desktop support, and experience with ServiceNow and remote access tools like Bomgar.

Qualifications

• Associates Degree in Computer Science or relevant field is preferred.

Responsibilities

• Provides user assistance and ticket resolution for hardware, software, and networking needs.
• Diagnoses and troubleshoots problems with technical systems and escalates unresolved issues as needed.
• Performs diagnostic reviews and troubleshoots issues at user requests.
• Recommends hardware solutions for user computers in office areas.
• Troubleshoots and updates devices remotely.
• Delivers good customer service to ensure functionality and guide users.
• Documents technical issues and resolutions in the IT service management platform.

Skills

Customer service

Ticketing (ServiceNow)

Windows

Active Directory

iOS

Mac OS

Remote support

Networking basics

Education

Associate Degree in Computer Science or related field

Tools

ServiceNow

Bomgar

Job description

The Aspen Group is seeking an IT Service Desk Specialist in Chicago to provide reliable, high-quality IT support. You will handle hardware, software, and network issues, diagnose problems, and escalate where needed.

The role emphasizes customer service and collaboration with executives and peers across departments. Ideal candidates have an associate degree in computer science or relevant field, 1+ year of desktop support, and experience with ServiceNow and remote access tools like Bomgar.