IT Service Desk Specialist - Enterprise Desktop Support

0507 Team TAG Services, LLC; United States; On-site; USD 34,000 - 39,000; Full time

Job summary

The Aspen Group, Inc. (TAG) is seeking an IT Service Desk Specialist to deliver reliable, high-quality desktop support to users across multiple offices.

The role involves assisting with hardware, software, and networking issues, documenting resolutions, and maintaining strong customer service. Ideal candidates have an associates degree or commensurate desktop support experience, 1+ year in a similar role, and familiarity with ServiceNow and Bomgar.

Qualifications

• Associates Degree in Computer Science or relevant field or commiserate experience as a Desktop Support Technician/Engineer, or similar role.
• 1+ Year(s) Hands-on, collaborative working style with a service driven mindset required.
• Good organization and problem-solving skills needed.
• Ability operating, installing, and troubleshooting computer hardware, including peripherals.
• Knowledge of modern ticketing systems, such as ServiceNow, needed.
• Experience providing desktop support in an enterprise environment preferred.

Responsibilities

• Provides user assistance and ticket resolution for hardware, software, and networking needs.
• Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.
• Conducts diagnostic reviews and troubleshoots issues as requested by users.
• Recommends hardware solutions for user computers in office areas.
• Troubleshoots and updates devices remotely.
• Provides good customer service to ensure functionality and to assist and guide users.
• Reports customer feedback and potential technical needs.
• Documents technical issues and their resolutions in the IT service management platform.

Education

Associates Degree in Computer Science or relevant field or commiserate experience as a Desktop Support Technician/Engineer, or similar role.

Tools

ServiceNow

Bomgar

Windows 10/11

Active Directory

iOS

Mac OS

Job description

The Aspen Group, Inc. (TAG) is seeking an IT Service Desk Specialist to deliver reliable, high-quality desktop support to users across multiple offices.

The role involves assisting with hardware, software, and networking issues, documenting resolutions, and maintaining strong customer service. Ideal candidates have an associates degree or commensurate desktop support experience, 1+ year in a similar role, and familiarity with ServiceNow and Bomgar.