IT Service Desk Specialist II – End-User Support Pro

AMERICAN SYSTEMS; Colorado Springs (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

AMERICAN SYSTEMS is seeking an IT service desk professional to support end users across hardware, software, and systems via phone, email, or chat. You will diagnose and resolve issues to keep users productive and maintain service levels.

Candidates should have a Bachelor’s degree or 4–5 years related experience, DoD 8570 (Security+ CE) certification, and a Tier III Public Trust clearance. Colorado Springs area preferred.

Qualifications

• Bachelor's degree or 4-5 years related work experience.
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Favorable Tier III Public Trust Clearance Required.

Responsibilities

• Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware and operating systems.
• Acts as the escalation path to resolve moderate to highly complex technical issues.
• Provides support for call overflow during peak time or reduced staff during off peak hours.

Skills

End user support

Hardware support

Software support

Customer service

Education

Bachelor's degree or related experience

Tools

Security+ CE

Job description

AMERICAN SYSTEMS is seeking an IT service desk professional to support end users across hardware, software, and systems via phone, email, or chat. You will diagnose and resolve issues to keep users productive and maintain service levels.

Candidates should have a Bachelor’s degree or 4–5 years related experience, DoD 8570 (Security+ CE) certification, and a Tier III Public Trust clearance. Colorado Springs area preferred.