IT Service Desk Specialist I — Government IT Support

Bristol Bay Native Corporation; Dayton (OH); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Vista Global Solutions, LLC. is seeking an IT Service Desk Specialist Level I to support Wright-Patterson AFB, Dayton, OH. The role emphasizes first-line troubleshooting, desk-side and remote user support, and ticket management.

You will work in a government environment, perform hardware and software diagnostics, and document activities in ServiceNow while upholding security requirements and customer satisfaction.

Qualifications

• Must have CompTIA Security+ certification.
• Experience with desktop Windows OS used in DoD or government environments.
• At least 1 year of hardware and software troubleshooting experience.
• Experience in a Microsoft support environment within a large critical setting.
• U.S. citizenship or ability to obtain it and pass a government background check.

Responsibilities

• Answer IT support calls, provide desk-side and remote user assistance.
• Resolve software and hardware issues not solvable remotely.
• Assist with account issues including SAAR and Active Directory.
• Provide Tier II service desk support for In/Out-processing tasks.
• Route out-of-scope issues to Tier 1 and document all work in ServiceNow.
• Install and configure hardware, software, and peripherals on-site.
• Manage IT Service Desk queue and ensure SLA performance objectives.
• Maintain accurate inventory and document equipment changes.

Skills

Microsoft Windows

Hardware troubleshooting

Software troubleshooting

Customer service

ServiceNow basics

Education

CompTIA Security+ certification

Tools

ServiceNow

Active Directory

Office 365

Job description

Vista Global Solutions, LLC. is seeking an IT Service Desk Specialist Level I to support Wright-Patterson AFB, Dayton, OH. The role emphasizes first-line troubleshooting, desk-side and remote user support, and ticket management.

You will work in a government environment, perform hardware and software diagnostics, and document activities in ServiceNow while upholding security requirements and customer satisfaction.