IT Service Desk Specialist I - Government IT Support

BRS; Bath Township (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (vacation & sick)

Medical, dental and vision insurance

401(k) with company match

Tuition reimbursement

Job summary

Vista Global Solutions, LLC. is seeking an IT Service Desk Specialist Level I to support GSP TO #5 at Wright-Patterson AFB, Dayton, OH. You will handle first-line IT support for desktop environments and assist with hardware and software issues in a government setting.

You will provide desk-side and remote user assistance, manage SAAR and AD accounts, and ensure timely ticket resolution while maintaining accurate records in ServiceNow. A CompTIA Security+ certification is required.

Qualifications

• Mandatory valid CompTIA Security+ certification.
• Experience with desktop Microsoft OS in DoD/Government environments.
• At least 1 year of hardware and software troubleshooting.
• Experience in a Microsoft support environment in a large critical setting.
• Ability to maintain high customer satisfaction and meet IAT II requirements.

Responsibilities

• Handle first-line IT support calls and desk-side/remote user assistance.
• Perform hardware/software troubleshooting and on-site touch-labor for workstations.
• Assist with SAAR and Active Directory account issues.
• Provide Tier II support for in/out-processing and escalate appropriately.
• Maintain accurate incident records in the ServiceNow system.
• Manage inventory and documentation for hardware through lifecycle.

Skills

CompTIA Security+

Microsoft OS expertise

Troubleshooting hardware

Troubleshooting software

Customer service in IT

IAT Level II eligibility

US citizenship

Tools

ServiceNow

Job description

Vista Global Solutions, LLC. is seeking an IT Service Desk Specialist Level I to support GSP TO #5 at Wright-Patterson AFB, Dayton, OH. You will handle first-line IT support for desktop environments and assist with hardware and software issues in a government setting.

You will provide desk-side and remote user assistance, manage SAAR and AD accounts, and ensure timely ticket resolution while maintaining accurate records in ServiceNow. A CompTIA Security+ certification is required.