IT Service Desk & SharePoint Admin (Hybrid)

Sms-Data-Products-Group,-Inc; McLean (VA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

SMS DATA PRODUCTS GROUP, INC in McLean, VA is seeking an IT Service Desk Analyst II to provide front-line support for desktops, laptops, accounts, and connectivity, with SharePoint Online administration as a secondary focus.

The role blends 80% end-user support with 20% SharePoint and collaboration administration, offering a hybrid schedule (2 days in-office, 3 days remote on alternating weeks).

Qualifications

• Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Three+ years of hands-on IT service desk or end-user support experience.
• Experience administering SharePoint Online (site and permission management).
• Experience with Microsoft 365 collaboration tools required.
• Experience with forms/workflow tools such as Fillout and Notion preferred.
• Technical knowledge of Windows 11, MacBook, and Microsoft 365 suite; Active Directory/Entra ID; networking basics; VPN; Wi-Fi troubleshooting.

Responsibilities

• Serve as a first point of contact for IT support requests via phone, email, ticketing, and chat.
• Diagnose and resolve Tier 1 incidents for desktops, laptops, devices, printers, and apps.
• Provide remote and on-site support where needed.
• Manage accounts and access in Active Directory and Entra ID; support onboarding/offboarding.
• Maintain service level targets for response and resolution; document solutions in knowledge base.

Skills

SharePoint Online

Microsoft 365

Active Directory

End-user support

Remote support

Customer service

Education

Associate or Bachelor's degree in IT

Tools

Fillout

Notion

Microsoft 365

Job description

SMS DATA PRODUCTS GROUP, INC in McLean, VA is seeking an IT Service Desk Analyst II to provide front-line support for desktops, laptops, accounts, and connectivity, with SharePoint Online administration as a secondary focus.

The role blends 80% end-user support with 20% SharePoint and collaboration administration, offering a hybrid schedule (2 days in-office, 3 days remote on alternating weeks).