Mission-Critical IT Support & SharePoint Specialist

Redhorse; Alexandria (VA); On-site; USD 80,000 - 90,000; Full time

Job summary

Redhorse Corporation is seeking a customer-focused IT Support Specialist & SharePoint Administrator in Alexandria, VA to provide frontline technical support and light SharePoint development.

You will troubleshoot hardware and software, manage SharePoint Online sites and permissions, and automate routine tasks with Power Automate while working within a DoD-clearance environment and Microsoft 365 tools.

Qualifications

• Active DoD Secret security clearance.
• 2+ years hands-on IT Help Desk/Desktop Support/Technical Customer Service.
• SharePoint knowledge: create and organize SharePoint Online sites and configure lists.
• Windows 10/11 environments, hardware troubleshooting, and mobile device support.
• Microsoft 365 apps (Teams, Outlook, OneDrive, Office).
• Excellent written and verbal communication with a customer-first mindset.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across in-person and remote environments.
• Triage, document, and resolve support requests within ticketing systems (such as Jira Service Management or ServiceNow).
• Configure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists for program stakeholders.
• Manage site permissions, access requests, and group policies in alignment with security guidelines.
• Build simple workflow automations with Microsoft Power Automate.
• Provision, deploy, and maintain laptops, peripherals, and client software images.
• Assist users with basic account management, password resets, and MFA setup via AD / Entra ID.

Skills

IT Help Desk experience

Desktop Support

SharePoint Online

Microsoft 365

Active Directory / Entra ID

Power Automate

Jira Service Management / ServiceNow

Strong communication

Tools

SharePoint Online

Job description

Redhorse Corporation is seeking a customer-focused IT Support Specialist & SharePoint Administrator in Alexandria, VA to provide frontline technical support and light SharePoint development.

You will troubleshoot hardware and software, manage SharePoint Online sites and permissions, and automate routine tasks with Power Automate while working within a DoD-clearance environment and Microsoft 365 tools.