Information Technology Service Desk Manager

DNA Partners; Baltimore (MD); On-site; USD 125,000 - 175,000; Full time

Job summary

A global law firm in the Washington, DC area is looking for an IT Service Desk Manager. This role involves managing day-to-day operations of the service desk and ensuring efficient handling of support requests. Ideal candidates will have experience supervising service desk staff in a professional services environment. The position offers a competitive salary range of $125,000 to $175,000 annually.

Qualifications

• Experience supervising a service desk in a law firm or other professional services environment.

Responsibilities

• Manage day-to-day operations of the IT service desk.
• Ensure all requests for support are handled promptly and efficiently.
• Supervise service desk staff in a law firm or other professional services environment.

Skills

Service desk supervision

IT support efficiency

Job description

Overview

Information Technology Service Desk Manager position at a Global Law Firm, based in the Washington, DC area. The Information Technology Department has an opening for an IT Service Desk Manager in the Washington DC office.

The Manager is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner.

Responsibilities

• Manage day-to-day operations of the IT service desk.
• Ensure all requests for support are handled promptly and efficiently.
• Supervise service desk staff in a law firm or other professional services environment.

Qualifications

• Experience supervising a service desk in a law firm or other professional services environment.

Employment details

• Employment type: Full-time
• Seniority level: Mid-Senior level
• Location: Washington, DC office
• Base pay range: $125,000.00/yr - $175,000.00/yr