IT Service Desk Leader - Elevate Support & Experience

Texas Electric Cooperatives, Inc.; Azle (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Tri-County Electric Cooperative seeks a Service Desk Manager to lead the Service Desk, service desk specialists, and IT service management practices. You will set priorities, guide staff, and ensure timely, professional technology support across the organization.

Reporting to the VP of Technology & Cybersecurity, you will oversee the IT service management platform, workflows, and asset lifecycle while coordinating with vendors to maintain reliable employee technology services.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in IT, CS, or related field preferred.
• Previous IT support leadership or coordination experience preferred.

Responsibilities

• Lead Service Desk operations and escalation for technology support.
• Ensure timely, professional, and consistent delivery of IT support.
• Document procedures, knowledge resources, and asset information.
• Develop Service Desk Specialists through coaching and training.

Skills

IT service management

End-user computing

Identity and access management

Leadership

Customer service

Education

High school diploma

Associate or bachelor's IT/CS

Job description

Tri-County Electric Cooperative seeks a Service Desk Manager to lead the Service Desk, service desk specialists, and IT service management practices. You will set priorities, guide staff, and ensure timely, professional technology support across the organization.

Reporting to the VP of Technology & Cybersecurity, you will oversee the IT service management platform, workflows, and asset lifecycle while coordinating with vendors to maintain reliable employee technology services.