Senior IT Service Desk Engineer & Technical Lead

NetCov

United States

On-site

USD 85,000 - 120,000

Full time

14 days+

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Job summary

NetCov is seeking a Senior Service Desk Engineer to lead premium IT managed services for our clients, delivering advanced troubleshooting, strategic guidance, and technical leadership to the service desk. The role emphasizes stability, security and optimal performance of client IT infrastructures.

You will mentor team members, drive best practices, and collaborate with cross-functional teams to resolve complex issues and implement improvements.

Qualifications

Bachelor's or Associate degree in Information Technology, Computer Science, Network Administration or related field.
10+ years of IT experience in roles such as Systems Analyst/Administrator/IT Specialist or similar.
Industry certifications (CompTIA A+, Network+, Security+; AWS, Azure, CCNA or similar) are highly desirable.

Responsibilities

Timely and effective resolution of client issues and service requests.
Act as a primary technical resource for the team, ensuring service needs are met.
Develop and maintain strong relationships with clients and team members.
Manage client IT systems and adhere to service level agreements.
Execute on root-cause analysis as needed.
Perform additional tasks and responsibilities as assigned by management.