IT Service Desk Lead — Elevate User Support & SLAs

Badger Meter Inc; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Annual bonus program

Paid time off + holidays

Retirement plan / 401(k) matching

Education assistance

Job summary

Badger Meter is hiring a Service Desk Supervisor to lead the day-to-day IT Service Desk operations and ensure exceptional support for end users. You will supervise staff, manage requests and incidents, and drive continual process improvements. A customer-focused culture and strong SLAs are essential.

The role requires 5+ years in IT support and 2+ years in a leadership role, with a degree in IT/CS preferred. Join a company that values teamwork, growth, and a sustainable future.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science or related field preferred.
• 5+ years of experience in IT support, Service Desk or Help Desk operations.
• 2+ years of leadership or supervisory experience preferred.

Responsibilities

• Supervise, coach, mentor and develop Service Desk staff.
• Foster a positive, collaborative, and customer-centric team environment.
• Establish schedules, priorities, and workload distribution to ensure adequate support coverage.
• Conduct performance reviews and provide ongoing feedback and development opportunities.
• Coordinate onboarding and training for new Service Desk personnel.
• Oversee daily Service Desk operations, ensuring timely resolution of incidents and service requests.
• Monitor ticket queues and ensure SLA compliance.
• Act as escalation point for complex or high-priority issues.

Skills

Windows OS

Active Directory

Microsoft 365

Device management

Endpoint deployment

ITSM platforms

Education

Associate's or Bachelor's degree in IT/CS

Job description

Badger Meter is hiring a Service Desk Supervisor to lead the day-to-day IT Service Desk operations and ensure exceptional support for end users. You will supervise staff, manage requests and incidents, and drive continual process improvements. A customer-focused culture and strong SLAs are essential.

The role requires 5+ years in IT support and 2+ years in a leadership role, with a degree in IT/CS preferred. Join a company that values teamwork, growth, and a sustainable future.