TechOps Chief: Build One Unified Operations Center

Associated Electric Cooperative, Inc; Springfield, Northern (MO, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Associated Electric Cooperative, Inc. seeks a Managing Director, Technology Operations to lead a new unified TechOps organization that combines cyber, physical security, platform, product, and workforce technology.

You will shape the operating model, build a control system with real-time health dashboards and AI-driven playbooks, and ensure reliable 24/7 operations across data centers and critical systems. This role requires a startup mindset within a mature enterprise, proven incident response

Qualifications

• Bachelor’s degree or equivalent combination of experience and certifications.
• Ten or more years of progressively responsible leadership in technology operations, security, infra or enterprise-scale tech.
• Seven or more years of people leadership with direct reports.
• Proven track record of 24/7 monitoring, incident response and support across complex systems.
• Experience leading high-stakes incident and crisis response, coordinating cross-functional teams.
• Strong understanding of cybersecurity, infrastructure, and enterprise systems.
• Experience building operational systems, observability, automation and incident management platforms.
• Strong leadership presence and decision-making under ambiguity.

Responsibilities

• Form Technology Operations by uniting cyber, physical security, platform, product and workforce tech into one org with a shared mission.
• Run the operation from day one, ensuring uninterrupted service while onboarding systems.
• Define the operating model across diverse teams, including protection, business operations and field response.
• Build the control system: platform vision, roadmap, funding, real-time health dashboards and AI-infused playbooks.
• Onboard the enterprise: create intake paths and runbooks for instrumenting systems and defining ownership.
• Expand services beyond monitoring to enterprise continuity, disaster recovery, and proactive health management.

Skills

Startup Mindset

Customer Centric

Operationally Disciplined

Security Driven

Product Builder

Culture Enhancer

Education

Bachelor’s degree in technology, business, or related field

Job description

Associated Electric Cooperative, Inc. seeks a Managing Director, Technology Operations to lead a new unified TechOps organization that combines cyber, physical security, platform, product, and workforce technology.

You will shape the operating model, build a control system with real-time health dashboards and AI-driven playbooks, and ensure reliable 24/7 operations across data centers and critical systems. This role requires a startup mindset within a mature enterprise, proven incident response