IT Service Desk Lead — Remote-Optional, Onsite Support

Nuss Truck Group Inc.; Rochester (MN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Nuss Truck & Equipment is seeking an experienced IT Systems Support Lead to own the service desk and end-user support across multiple locations, including Rochester, MN. You will manage ticket intake, triage, prioritization, and escalation while ensuring timely, high-quality support and documentation.

The role emphasizes ownership, problem solving, and collaboration with senior IT staff to drive technology growth and operational excellence. Occasional travel between locations is required.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 3+ years of progressive IT support experience in a business environment.
• Strong troubleshooting skills across Windows operating systems and business applications.
• Experience supporting Microsoft 365 environments.
• Experience supporting desktop, laptop, and mobile technologies.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license, clean driving record, and ability to travel independently between company locations as needed.

Responsibilities

• Serve as the primary owner of the IT service desk and support queue.
• Coordinate IT support requests and resolution or escalation.
• Monitor, triage, prioritize, and assign support requests.
• Ensure tickets are documented and updated during resolution.
• Coordinate with IT team members to resolve issues promptly.
• Act as the escalation point for complex end-user issues.
• Monitor support performance and identify improvement opportunities.
• Maintain and improve support procedures, workflows, and knowledge base.

Skills

Customer service

Communication

Organizational skills

Prioritization

Troubleshooting

Multitasking

Travel readiness

Education

Associate degree in IT or related field

Tools

Microsoft 365

Endpoint Central / Intune

MDM platforms

IT service management platforms

Job description

Nuss Truck & Equipment is seeking an experienced IT Systems Support Lead to own the service desk and end-user support across multiple locations, including Rochester, MN. You will manage ticket intake, triage, prioritization, and escalation while ensuring timely, high-quality support and documentation.

The role emphasizes ownership, problem solving, and collaboration with senior IT staff to drive technology growth and operational excellence. Occasional travel between locations is required.