End User Services Manager: On-Site IT & Help Desk Lead

NPAworldwide; City of Watertown (NY); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Dependent care FSA

On-site cafe

Fitness center

Family fitness memberships

Weekly dependent care reimbursement

Résumé du poste

NPAworldwide in Watertown, NY is seeking an End User Services Manager to lead the delivery and improvement of end user technology and support operations on-site. This on-site leadership role balances hands-on technical oversight with people management, service management, and vendor coordination to enhance employee productivity.

You will oversee Help Desk, Microsoft 365 administration, endpoint lifecycle, and telecom, mentor IT staff, drive service quality, and align tech initiatives with

Qualifications

• 5+ years IT experience supporting end user technologies.
• Experience supervising, managing, or leading IT staff preferred.
• Strong MS 365 administration skills including Exchange Online, SharePoint, Teams and OneDrive.
• Experience overseeing Help Desk operations and end user support services.
• Ability to evaluate technology needs and implement practical solutions.

Responsabilités

• Oversee daily Help Desk operations and set service priorities.
• Manage full lifecycle of end user hardware and software.
• Administer and improve Microsoft 365 services and applications.
• Oversee telephone systems and coordinate telecom service delivery.
• Plan and implement projects involving end user technologies.
• Evaluate workflows and recommend productivity improvements.
• Develop and maintain technology standards and documentation.
• Mentor IT staff and ensure consistent service delivery.
• Collaborate with IT leadership and vendors on initiatives.
• Participate in after-hours on-call support as needed.

Connaissances

Team leadership

Service management

Process improvement

Communication

Mentorship

Vendor coordination

IT operations

Problem solving

Outils

Microsoft 365

Exchange Online

SharePoint

Teams

OneDrive

Endpoint management tools

Description du poste

NPAworldwide in Watertown, NY is seeking an End User Services Manager to lead the delivery and improvement of end user technology and support operations on-site. This on-site leadership role balances hands-on technical oversight with people management, service management, and vendor coordination to enhance employee productivity.

You will oversee Help Desk, Microsoft 365 administration, endpoint lifecycle, and telecom, mentor IT staff, drive service quality, and align tech initiatives with