IT Service Desk Lead: DoD GCC High Expert

Kearney; Arlington (VA); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Generous retirement/pension savings

Comprehensive medical insurance

Learning and development opportunities

Home office stipend

Job summary

Kearney is seeking an IT Service Desk Lead in Arlington, VA to lead our service desk and provide deep technical expertise across our Microsoft government cloud environment. The role combines people leadership with hands-on systems administration in a DoD‑regulated setting and requires five days in the Arlington office.

Ideal candidates bring 7+ years of IT experience with leadership, strong Microsoft 365 GCC‑High/Azure Gov skills, and experience with CMMC/NIST requirements.

Qualifications

• 7+ years of relevant IT experience with leadership
• Deep hands-on experience administering Microsoft 365 GCC‑H and related services
• Experience in DoD regulated environments and NIST/SP 800‑171 familiarity
• CMMC audit/assessment experience and successful readiness
• Experience in federal DoD or government contracting environments
• Strong systems administration of computers, apps, accounts, devices

Responsibilities

• Lead day-to-day IT service desk operations with direct reports
• Oversee Tier 1–3 support with escalation management
• Manage ticket queues and priorities for timely resolutions
• Direct hands-on resolution of complex technical issues
• Develop service desk processes, documentation, and escalation workflows
• Improve IT service delivery in a federal contracting environment

Skills

Leadership

Hands-on IT

Microsoft 365 GCC High

Azure Government

CMMC/NIST knowledge

DoD IL4/IL5 familiarity

Security clearance (US SECRET)

Customer service

Team coaching

Tools

Microsoft 365 Admin Portal

Intune

Entra ID

Defender

Teams

SharePoint

Exchange

Azure

Job description

Kearney is seeking an IT Service Desk Lead in Arlington, VA to lead our service desk and provide deep technical expertise across our Microsoft government cloud environment. The role combines people leadership with hands-on systems administration in a DoD‑regulated setting and requires five days in the Arlington office.

Ideal candidates bring 7+ years of IT experience with leadership, strong Microsoft 365 GCC‑High/Azure Gov skills, and experience with CMMC/NIST requirements.