IT Service Desk Lead: Microsoft GovCloud & DoD IL4/IL5

Kearney Italia, Inc.; Arlington, Northern (VA, KY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Generous retirement/pension savings

Medical insurance for employees and/or

Learning and development opportunities

Home office stipend

Job summary

Kearney Italia, Inc. is seeking an IT Service Desk Lead in Arlington, VA to guide the service desk, while delivering hands-on Microsoft government cloud expertise. You will lead a team, resolve complex issues, and ensure DoD IL4/IL5 and NIST SP 800-171 compliant operations in a highly regulated environment.

The role requires onsite work five days a week with a US SECRET eligibility and Security+ preferred, offering a competitive USD compensation and comprehensive benefits.

Qualifications

• 7+ years of IT experience with 2+ years in people leadership or a service desk function.
• Hands-on systems administration in Microsoft 365 GCC High environments.
• Experience with DoD IL4/IL5, NIST SP 800-171, and CMMC processes.
• Familiarity with federal government contracting environments.
• Lead Tier 1–3 support and manage ticket queues with escalation control.
• Strong ownership, customer service and communication skills.

Responsibilities

• Lead day-to-day IT service desk operations, with direct people leadership and accountability.
• Oversee Tier 1–3 support, prioritize requests, and ensure timely ticket closures.
• Balance hands-on issue resolution with coaching and development of the team.
• Maintain service desk processes, documentation, and escalation procedures.
• Provide Microsoft 365 GCC High/Azure Government oversight and support.
• Ensure compliance with NIST SP 800-171 and DoD IL4/IL5 requirements.
• Support CMMC readiness and align IT practices with federal contractor needs.
• Communicate technical issues and risks to stakeholders in plain language.

Skills

People leadership

Microsoft 365 GCC-H

Azure Government

NIST SP 800-171

CMMC awareness

DoD/federal contracting

Service desk leadership

Security+ knowledge

Customer service mindset

Clear communication

Tools

Microsoft 365 GCC High

Intune

Entra ID

Defender

Teams

SharePoint

Exchange

Azure Government

Job description

Kearney Italia, Inc. is seeking an IT Service Desk Lead in Arlington, VA to guide the service desk, while delivering hands-on Microsoft government cloud expertise. You will lead a team, resolve complex issues, and ensure DoD IL4/IL5 and NIST SP 800-171 compliant operations in a highly regulated environment.

The role requires onsite work five days a week with a US SECRET eligibility and Security+ preferred, offering a competitive USD compensation and comprehensive benefits.