IT Support Team Lead — Hands-On Leader & Mentor

Q.e.d.-Systems,-Inc.-1; Virginia Beach (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid leave

Medical insurance

Dental insurance

Vision insurance

Short/Long-Term Disability

401(k) retirement plan

Life insurance

Employee assistance program

Job summary

QED Systems Inc in Virginia Beach is seeking an IT Support Team Lead to supervise the help desk, mentor technicians, and manage daily IT operations in a DoD/CMMC-regulated environment.

The ideal candidate will combine strong technical depth with leadership, drive process improvements, and ensure service levels while supporting hardware and software deployments across client sites. This on-site role requires US citizenship and the ability to obtain the necessary clearance.

Qualifications

• 5+ years of experience in IT support, computer networks, and systems maintenance.
• At least 1 year in a lead, senior, or supervisory capacity (or equivalent escalation-owner experience).
• Certifications preferred: CompTIA A+, Network+, Security+; Microsoft certifications (e.g., Microsoft 365 / endpoint administration).
• Demonstrated ability to lead, mentor, and prioritize the work of a support team.
• Strong analytical and problem-solving skills.
• Ability to conform to shifting priorities and timelines and balance multiple projects.
• Strong written and oral communication skills.
• Interpersonal skills to communicate with people at all levels of the organization.

Responsibilities

• Serve as team lead for the Help Desk / IT support team, coordinate daily workload, ticket queue, and priorities.
• Act as the senior escalation point for complex hardware, software, and user issues.
• Mentor, guide, and provide on-the-job training to support technicians.
• Manage and continuously improve help desk processes, escalation paths, and service-level expectations.
• Maintain accurate technical and support documentation, including knowledge base and standard operating procedures.
• Establish and manage user accounts (onboarding/offboarding lifecycle).
• Install and configure computer hardware and software components.
• Troubleshoot hardware and software issues; repair or replace damaged hardware.
• Perform tests and evaluations on new software and hardware.
• Provide support to users and serve as an escalation point for error reporting.
• Define software, hardware, and network requirements; upgrade systems to enable compatible software.
• Order and maintain inventory of equipment and supplies.
• Provide on-the-job training on installed software and develop supporting documentation as needed.
• Travel to client sites as required.
• Assist with other network/systems support as directed, and support IT operations within a CMMC/DFARS-regulated environment.

Skills

IT support

Team leadership

Networking

Troubleshooting

Customer service

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Computer Science

High School Diploma with 4+ years IT experience

Tools

Microsoft 365 / Endpoint Administration

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

QED Systems Inc in Virginia Beach is seeking an IT Support Team Lead to supervise the help desk, mentor technicians, and manage daily IT operations in a DoD/CMMC-regulated environment.

The ideal candidate will combine strong technical depth with leadership, drive process improvements, and ensure service levels while supporting hardware and software deployments across client sites. This on-site role requires US citizenship and the ability to obtain the necessary clearance.