IT Service Desk Lead

LaSalle Network; Arlington (VA); On-site; USD 83,000 - 96,000; Full time

Job summary

LaSalle Network is partnering with our client to hire an IT Service Desk Lead in Arlington, VA. The role will run day-to-day Tier 1-3 service desk operations and act as a hands-on escalation point across a secure Microsoft government cloud environment.

This contract opportunity emphasizes leadership, process improvement, and audit readiness, including CMMC, NIST SP 800-171, and DoD IL4/IL5, with deep administration of Microsoft 365 GCC High and Azure Government.

Qualifications

• 7+ years IT experience preferred (leadership/managerial experience a must)
• Experience managing Tier 1-3 service desk operations
• Hands-on administration of Microsoft 365 GCC High and Azure Government

Responsibilities

• Lead service desk operations (Tier 1-3), including ticket triage, escalation and timely resolution
• Coach and manage service desk staff; foster accountability and continuous improvement
• Serve as hands-on admin/technical escalation for Microsoft 365 GCC High and Azure Government environments
• Support compliance requirements and audit readiness for CMMC, NIST SP 800-171 and DoD IL4/IL5
• Improve processes and documentation, reduce reliance on external MSPs where appropriate

Skills

IT leadership

Service desk operations

Microsoft 365 GCC High

Azure Government

DoD/regulatory compliance

Clearance eligible

Job description

IT Service Desk Lead (163048) Arlington, Virginia

Salary: USD60 - USD70 per hour

IT Service Desk Manager LaSalle Network is partnering with our client to hire an IT Service Desk Lead in Arlington, VA. This IT Service Desk Lead will run day-to-day Tier 1-3 service desk operations while serving as a hands-on technical escalation point across a secure Microsoft government cloud environment (Microsoft 365 GCC High and Azure Government). This is a contract opportunity in a highly regulated environment, offering the chance to lead a service desk function, improve processes and documentation, and support compliance and audit readiness efforts. If you’re a service-oriented leader who can balance coaching a team with deep technical troubleshooting, this IT Service Desk Lead role could be a strong fit.

Responsibilities

• Lead service desk operations (Tier 1-3), including ticket triage/prioritization, escalation and timely resolution
• Coach and manage service desk staff; build a culture of responsiveness, accountability and continuous improvement
• Serve as hands-on admin/technical escalation for Microsoft 365 GCC High and Azure Government (Entra ID, Intune, Defender, Teams, SharePoint and Exchange)
• Support compliance requirements and audit readiness for CMMC, NIST SP 800-171 and DoD IL4/IL5 environments
• Improve processes, documentation and workflows, and reduce reliance on external MSPs where appropriate

Qualifications

• 7+ years of IT experience
• 2+ years of people leadership or service desk leadership experience
• Deep hands-on administration experience with Microsoft 365 GCC High and Azure Government
• Experience supporting regulated federal/DoD contractor environments, including CMMC readiness/audit support experience
• Secret clearance eligible (active preferred/ok if previously held); Security+ preferred (or equivalent); ISSM experience preferred

About LaSalle Network At LaSalle Network, we don't just fill roles — we build careers and transform businesses. As one of the nation's leading staffing and solutions firms, we connect exceptional talent with organizations that value innovation, collaboration, and growth. Whether you're looking to take the next step in your career or find the perfect addition to your team, we make meaningful matches that last. Join us and experience a company consistently recognized as a top workplace — because when our people thrive, everyone wins.