IT Service Desk Intern - Spring in Arena Tech

Miami-Heat; Miami (FL); On-site; USD 21,000 - 28,000; Part time

Job summary

The Miami HEAT IT Department is seeking an IT Service Desk Intern for the spring to join a small, knowledgeable team. You will provide remote and on-site support to end users, vendors, and customers while gaining hands-on experience in a fast-paced sports environment.

Responsibilities include handling desktop hardware/software issues, maintaining printers and network cabling, contributing to documentation, tracking stock, and assisting with service desk projects.

Qualifications

• Basic knowledge of Windows Server services and network concepts.
• Familiarity with Windows user rights, permissions, and LAN topology.
• Experience with Microsoft Office 365 and Windows 7/10.
• Experience with laser printers, desktop/phone/tablet maintenance.

Responsibilities

• Provide first-level help desk support to end users and team members.
• Repair hardware to reduce incidents and MTTR.
• Maintain laser printers and Ethernet cabling.
• Assist in documentation and lead small IT service desk projects.
• Track stock and advise on hardware/software purchases.
• Monitor software updates and manage tickets.
• Respond to security threats and implement preventative measures.
• Enforce company security and device compliance policies.

Skills

First-level help desk support

Hardware repair

Printer maintenance

Ticketing systems

Cybersecurity basics

Team collaboration

Education

Pursuing IT-related degree

Tools

Active Directory

Windows Server

Ticketing system

Job description

The Miami HEAT IT Department is seeking an IT Service Desk Intern for the spring to join a small, knowledgeable team. You will provide remote and on-site support to end users, vendors, and customers while gaining hands-on experience in a fast-paced sports environment.

Responsibilities include handling desktop hardware/software issues, maintaining printers and network cabling, contributing to documentation, tracking stock, and assisting with service desk projects.