IT Service Desk: Frontline IT Support & Onboarding

Holland & Knight; Brandon (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan with company match

Paid holidays and leave

Job summary

Holland & Knight seeks an IT Service Desk Support Specialist for its Tampa, FL operations center. You will provide 1st level PC/network and application support via phone and email, manage password resets, and assist with onboarding/offboarding and AD accounts.

Excellent customer service and time management are essential. You will log issues in a ticketing system and collaborate with IT staff on hardware/software problems, while learning internal business applications and contributing to special

Qualifications

• Bachelor’s degree required.
• 3–5 years of level one help desk experience in a corporate environment.
• Basic technical certification (A+, Network+, MCP, etc.).
• Advanced knowledge of Microsoft Office.

Responsibilities

• Provide telephone and email support for corporate software, hardware, peripherals, and networks.
• Log calls and activities in a ticket system.
• Perform 2nd level support, including user onboarding/offboarding and managing Active Directory accounts.
• Manage access and password resets.
• Support PC and printer issues; escalate as needed.

Skills

Customer service

Analytical thinking

Problem solving

Communication

Team collaboration

Attention to detail

Education

Bachelor’s degree

Tools

MS Windows 10

Apple macOS

Ticketing system

Active Directory

Microsoft Office

Job description

Holland & Knight seeks an IT Service Desk Support Specialist for its Tampa, FL operations center. You will provide 1st level PC/network and application support via phone and email, manage password resets, and assist with onboarding/offboarding and AD accounts.

Excellent customer service and time management are essential. You will log issues in a ticketing system and collaborate with IT staff on hardware/software problems, while learning internal business applications and contributing to special