IT Service Desk Expert

Kuehne+Nagel; Naugatuck (CT); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is hiring an IT Service Desk Expert to deliver advanced support and drive improvements across our global IT environment. You will resolve escalated incidents and deploy enterprise technology solutions for diverse users across the United States.

Ideal candidates bring 5+ years of enterprise IT support, strong Microsoft 365/Azure/Intune expertise, and excellent problem-solving and communication skills. This role is on-site in the US with opportunities for growth and learning.

Qualifications

• 5+ years of enterprise IT support experience, including L2/L3 troubleshooting.
• Strong technical knowledge of Microsoft 365, Azure, Intune, cloud apps, MDM, Windows, macOS, and mobile tech.
• Experience managing deployments, device rollouts, or IT projects.
• Excellent analytical and problem-solving abilities with multiple priorities.
• Strong communication and stakeholder management across diverse teams.

Responsibilities

• Provide advanced Level 2 and Level 3 support for escalated incidents and complex issues.
• Troubleshoot, diagnose, and resolve system problems to ensure timely service delivery.
• Configure and maintain end-user devices, apps, and tech solutions per business needs.
• Prepare documentation, root-cause analyses, and escalation packages for engineering teams.
• Identify process improvements for service desk workflows and customer satisfaction.
• Participate in IT projects, deployments, and enterprise initiatives with cross-functional teams.
• Mentor team members and maintain knowledge base; participate in after-hours rotations.

Skills

L2/L3 IT support

M365/Azure/Intune

Device management

Analytical/problem solving

Communication skills

Job description

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

Kuehne+Nagel is seeking an experienced IT Service Desk Expert to deliver advanced technical support across our global organization. This role is responsible for resolving complex IT issues, supporting enterprise technology solutions, driving continuous improvement initiatives, and mentoring team members to deliver an exceptional end-user experience.

How you create impact

• Provide advanced Level 2 and Level 3 support for escalated incidents, service requests, and complex technical issues across the organization.

• Troubleshoot, diagnose, and resolve customer-reported system issues while ensuring timely and effective service delivery.

• Configure, implement, and maintain end-user devices, applications, and technology solutions based on business requirements.

• Prepare detailed technical documentation, root cause analyses, and escalation packages for engineering and development teams.

• Identify opportunities to improve service desk processes, workflows, and customer satisfaction through continuous improvement initiatives.

• Participate in IT projects, technology rollouts, upgrades, and enterprise improvement initiatives while collaborating with cross-functional teams.

• Mentor Service Desk team members, maintain knowledge base documentation, and participate in after-hours support rotations as needed.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What we would like you to bring

• 5+ years of experience providing enterprise-level IT support, including Level 2 and Level 3 troubleshooting in a corporate or managed services environment.

• Strong technical expertise supporting Microsoft 365, Azure, Intune, cloud-based applications, MDM tools, Windows, Mac devices, and mobile technologies.

• 3+ years of experience managing technology deployments, device rollouts, system implementations, or IT-related projects.

• Excellent analytical, troubleshooting, and problem-solving skills, with the ability to manage multiple priorities and work independently in a fast-paced environment.

• Strong communication, customer service, and stakeholder management skills, with the ability to support users across diverse teams, locations, and cultures.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base hourly wage for this position is between $38.46 – $43.27 .

Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.