IT Service Desk Engineer (Windows/Mac) – 24/7 Support

gtt; United States; On-site; USD 4,700 - 6,300; Full time

Job summary

GTT Communications India Private Limited is seeking an IT Service Desk Engineer (L1) in Pune. This role provides frontline support for Windows, macOS, networking, and enterprise apps, with 24x7 rotas and on-call duties.

You will handle incident management, OS imaging via Intune, software deployment, asset management, and documentation, working closely with senior engineers to resolve issues and implement solutions.

Qualifications

• 3-4 years of IT support experience in Windows and Mac environments.
• Strong OS install/config for Windows 10/11 and MacOS.
• Experience with IT ticketing systems and incident management.
• Excellent English communication for logs and support.

Responsibilities

• Diagnose and resolve complex deployment and configuration issues.
• Provide end-user support for PCs, OS, and applications.
• Perform OS imaging via Intune admin portal and software deployment.
• Configure Windows/macOS support for end users.
• Manage device procurement, inventory, and lifecycle.
• Log, prioritize, and escalate tickets; create SOPs and guides.

Skills

Windows/macOS support

Networking (Ethernet, TCP/IP)

Helpdesk experience

English communication

Education

Bachelor's degree in IT or Computer Science

Tools

Intune admin portal

IT ticketing system

Job description

GTT Communications India Private Limited is seeking an IT Service Desk Engineer (L1) in Pune. This role provides frontline support for Windows, macOS, networking, and enterprise apps, with 24x7 rotas and on-call duties.

You will handle incident management, OS imaging via Intune, software deployment, asset management, and documentation, working closely with senior engineers to resolve issues and implement solutions.