IT Service Desk Dispatcher: Fast, Impactful Ticket Triage

Transitions Group; Savannah (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Transitions Group in Savannah, Georgia, is looking for an IT Service Desk Dispatch Coordinator. This role involves managing incoming service requests, triaging tickets, and ensuring client satisfaction by meeting service-level agreements.

The ideal candidate will have 1-2 years of dispatching experience, possess technical awareness, and demonstrate strong communication skills. You will be the first point of contact for clients, ensuring high-quality ticket management and operational excellence.

Qualifications

• 1-2 years of field dispatching experience required.
• Experience handling high volume service requests.

Responsibilities

• Serve as the first point of contact to the client for service requests.
• Triage incoming service tickets and phone calls.
• Manage pending service requests to ensure customer satisfaction.
• Ensure Ticketing Quality Assurance through proper ticket documentation.

Skills

Strong attention to Detail

Technical awareness

Ability to multi-task

Basic technical diagnostic skills

Understanding of technical support tools

Strong verbal and written communications skills

Typing skills

Self-motivated

Job description

Transitions Group in Savannah, Georgia, is looking for an IT Service Desk Dispatch Coordinator. This role involves managing incoming service requests, triaging tickets, and ensuring client satisfaction by meeting service-level agreements.

The ideal candidate will have 1-2 years of dispatching experience, possess technical awareness, and demonstrate strong communication skills. You will be the first point of contact for clients, ensuring high-quality ticket management and operational excellence.