IT Service Desk Dispatch Specialist

Cynergy Technology; Tyler (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Cynergy Technology in Tyler, TX seeks a Service Desk Dispatcher to coordinate IT service requests, dispatch technicians, and optimize resource utilization across on-site and remote support. The role requires strong communication, organization, and multitasking to ensure efficient service delivery.

The ideal candidate will manage ticket flow, schedule resources in a dispatch portal, and keep customers informed of incident progress, outages, and changes while maintaining high customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent work experience in coordinating team workloads.
• Positive attitude and a strong willingness to continually learn.

Responsibilities

• Serve as point of contact to the customer for all service requests.
• Coordinate IT support groups to maximize utilization of billable resources.
• Pre-process service requests via phone, email, or direct input.
• Schedule internal and field resources on the dispatch portal.
• Monitor resource schedules to ensure timely entry of service requests.
• Communicate with customers on incident progress and changes.
• Route tickets to appropriate service groups and monitor SLA compliance.
• Escalate requests when service levels cannot be met.
• Enter time and expenses as they occur and log all work as tickets.

Skills

Basic computer knowledge

Interpersonal skills

Multi-tasking

Technical awareness

Support tools knowledge

Typing skills

Self-motivation

Team coordination

Education

Bachelor's degree

Tools

Dispatch portal

Service ticket system

Job description

Cynergy Technology in Tyler, TX seeks a Service Desk Dispatcher to coordinate IT service requests, dispatch technicians, and optimize resource utilization across on-site and remote support. The role requires strong communication, organization, and multitasking to ensure efficient service delivery.

The ideal candidate will manage ticket flow, schedule resources in a dispatch portal, and keep customers informed of incident progress, outages, and changes while maintaining high customer satisfaction.