IT Service Desk Dispatcher & Resource Coordinator

TeamLogic IT, N. Milwaukee, WI; Town of Germantown (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

TeamLogic IT in N. Milwaukee, WI is looking for a dedicated Service Desk Dispatcher to efficiently handle client service requests. As the primary point of contact, you will prioritize, assign, and schedule technical resources ensuring timely resolution of IT support tickets.

The ideal candidate should possess strong organizational and communication skills, along with experience in IT service coordination or dispatching. Join a recognized leader in technology services focused on exceptional customer support.

Qualifications

• Experience in IT service coordination or dispatching.
• Strong organizational and communication skills.
• Customer service experience within a Managed Service Provider (MSP) environment.

Responsibilities

• Serve as primary point of contact for client service requests.
• Assign, schedule, and dispatch tickets to engineers.
• Monitor service requests and ensure timely follow-ups.
• Maintain accurate records of service requests and dispatch activities.
• Generate service level performance reports.

Skills

Organizational skills

Communication

Customer-focused approach

IT service coordination

Dispatching

Tools

Autotask PSA

Job description

TeamLogic IT in N. Milwaukee, WI is looking for a dedicated Service Desk Dispatcher to efficiently handle client service requests. As the primary point of contact, you will prioritize, assign, and schedule technical resources ensuring timely resolution of IT support tickets.

The ideal candidate should possess strong organizational and communication skills, along with experience in IT service coordination or dispatching. Join a recognized leader in technology services focused on exceptional customer support.