IT Service Desk Coordinator — Level 2 Support

University of Maryland; College Park (MD); On-site; USD 57,000 - 68,000; Full time

Job summary

University of Maryland, College Park, is seeking a Service Desk IT Coordinator Level 2 to deliver direct end-user IT support to faculty, staff, and students across Windows, Mac, and Linux platforms. The role involves assisting customers via phone, walk-in, remote control, live chat and email, while also coaching student staff and contributing to documentation and process improvements.

The position emphasizes customer service excellence, timely problem resolution, and staying current with IT

Qualifications

• Bachelor’s degree from an accredited college or university.
• One year of professional information technology experience.
• Additional work experience may substitute for up to four years of required education.

Responsibilities

• Provide direct level 2 end-user IT support to faculty, staff and students.
• Assist customers via phone, walk-in, remote control, live chat and email.
• Coach student employees and contribute to user documentation and process improvements.

Skills

Customer service

Written and verbal comms

Problem solving

Time management

Adaptability

IT support

Education

Bachelor's degree

Tools

Canvas

Google Workspace

Workday

Job description

University of Maryland, College Park, is seeking a Service Desk IT Coordinator Level 2 to deliver direct end-user IT support to faculty, staff, and students across Windows, Mac, and Linux platforms. The role involves assisting customers via phone, walk-in, remote control, live chat and email, while also coaching student staff and contributing to documentation and process improvements.

The position emphasizes customer service excellence, timely problem resolution, and staying current with IT