IT Service Desk Coordinator: Frontline Tech Support

J.B. Hunt Transport Services, Inc.; Phoenix (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

PSLF eligibility

State retirement plans

Life insurance

Job summary

The Service Desk Coordinator for the Judicial Branch in Maricopa County serves as the face of IT, handling first-level technical support across phones, Teams chat, email, and self-service portals. You will document, troubleshoot, and resolve incidents while adhering to SLAs and ITIL/ITSM processes.

The role requires three years of IT customer support and a High School diploma or GED; knowledge of ITSM, ITIL, and Microsoft 365 is essential, with on-call rotation and strong communication skills.

Qualifications

• Knowledge of ITSM principles and service desk operations.
• ITIL concepts including Incident/Service Request Management and SLAs.
• PC workstations, MS OS, Office365, networking fundamentals.

Responsibilities

• Serve as primary point of contact for IT assistance via multiple channels.
• Manage incidents and service requests per ITSM and SLAs.
• Document troubleshooting steps and customer interactions thoroughly.
• Participate in on-call support rotations and escalate when needed.

Skills

ITSM

ITIL

PC troubleshooting

Networking basics

Security & privacy

Customer service

Education

High School diploma or GED

Tools

Microsoft Teams

Self-service portal

Ticketing system

Job description

The Service Desk Coordinator for the Judicial Branch in Maricopa County serves as the face of IT, handling first-level technical support across phones, Teams chat, email, and self-service portals. You will document, troubleshoot, and resolve incidents while adhering to SLAs and ITIL/ITSM processes.

The role requires three years of IT customer support and a High School diploma or GED; knowledge of ITSM, ITIL, and Microsoft 365 is essential, with on-call rotation and strong communication skills.