Junior Service Desk Technician

Leidos; Washington (District of Columbia); On-site; USD 32,000 - 58,000; Full time

Job summary

Leidos is seeking an IT Customer Support Junior Associate to join onsite at our Washington, D.C. headquarters. You will greet customers by phone, triage issues, open tickets, and escalate when needed, delivering reliable service to a federal customer.

You will work in a team, handle walk‑up support, document actions, and provide follow‑up until resolution, with basic IT knowledge and a drive to grow in information technology.

Qualifications

• High School diploma or equivalent; 1 year of professional experience preferred.
• Familiarity with Microsoft Office Suite applications.
• Excellent customer service, communication, and organizational skills.
• Strong desire to pursue a career in Information Technology.
• Ability to obtain and maintain a Public Trust security clearance; US citizenship required.

Responsibilities

• Greet customers by phone, ascertain issue nature, resolve where possible, and open tickets.
• Escalate to appropriate work groups as needed and document actions for tracking.
• Provide walk‑up support for common issues and document steps for others.
• Support end users with strong customer service and determine problem area (hardware, software, telecom).
• Document status updates and follow up with users until resolution.

Skills

Customer service

Communication

Problem solving

Teamwork

IT career interest

Education

High School diploma

Tools

ServiceNow

ITIL

CompTIA

Microsoft Azure

Job description

Description

Looking for an exciting new step in your IT career?

Leidos has an exciting IT Customer Support Junior Associate opportunity working onsite at our customer’s headquarters located in Washington, D.C.

A highly motivated information professional who is interested in pursuing a career in Information Technology. This individual delivers excellent service to our federal customer by troubleshooting technical issues, resolving tickets promptly, and documenting incidents that require escalation.

Primary Responsibilities:

• After an initial acclimation period, you will be responsible for greeting our customers via phone calls, ascertain the nature of the call, resolve issues where possible, open tickets via a ticketing system, and elevate to the appropriate work groups, when necessary.
• This position is a “hands‑on” position working as part of a team located in Washing DC.
• Knowledge of commonly‑used IT concepts, practices, and procedures within a Service Desk environment.
• Provide walk‑up support for common issues; elevate complex cases to the correct team and document actions for tracking.
• Ability to effectively support end users with great customer service.
• Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications.
• Document status updates and communicate to necessary parties.
• Provide follow‑up to the user on the status of the problem until resolution.
• Document the phone calls via the ticketing system, and supply work notes so that other technicians will understand the customer’s needs.

• Works to achieve day‑to‑day objectives consisting of typically routine tasks with minimal direction/supervision as well as implementation of new processes and support.
• Resolves routine problems and issues, with clearly prescribed solutions.

Basic Qualifications:

• High School diploma and a minimum of 1 year professional experience.
• Familiarity with Microsoft Office Suite applications.
• Excellent customer service, communication, organizational skills.
• Strong desire to pursue a career in Information Technology.
• Must be able to obtain and maintain a Public Trust security clearance prior to start.
• Must have a US Citizenship.

Preferred Qualifications:

• Associates degree or equivalent in Information and Technology, computer science or a related field.
• One Relevant certification (e.g., , ITIL, HDI, ServiceNow, , CompTIA, Microsoft Azure, etc.,)
• Customer service background.
• Familiarity with ServiceNow.

Rate $40K-$50K

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

September 4, 2026

Pay Range:

Pay Range $31,850.00 - $57,575.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment‑related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment‑related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.