IT Service Desk Associate – Hybrid Support

Huntingdonshire District Council; United States; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

flexitime

Job summary

Huntingdonshire District Council is seeking a highly motivated IT service desk professional to support staff with a range of IT issues across the 3C Shared Councils. The role emphasizes customer care, strong communication, and a proactive attitude in a hybrid work model.

The successful applicant will join a team serving 3C ICT with responsibilities across incidents, access control, and corporate systems, and will work from multiple council sites with occasional travel and a DBS check required.

Qualifications

• IT literate with well-developed verbal and written communication skills.
• Essential customer care skills with a positive attitude.
• Willingness to adjust working hours to support the business.

Responsibilities

• Analysing and resolving IT incidents with varying complexity.
• Maintain system performance across the IT estate.
• Assist with access control configuration for 2000+ users.
• Provide support for 50+ Corporate systems.

Skills

IT literacy

Verbal communication

Written communication

Customer care

Shift flexibility

Education

General education

Tools

Access control systems

Job description

Huntingdonshire District Council is seeking a highly motivated IT service desk professional to support staff with a range of IT issues across the 3C Shared Councils. The role emphasizes customer care, strong communication, and a proactive attitude in a hybrid work model.

The successful applicant will join a team serving 3C ICT with responsibilities across incidents, access control, and corporate systems, and will work from multiple council sites with occasional travel and a DBS check required.