ICT Technician – Cloud, Security & End-User Support

Epsom & Ewell Borough Council; United States; Hybrid; USD 34,000 - 50,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave entitlement

Professional development opportunities

Job summary

Epsom & Ewell Borough Council is seeking an enthusiastic ICT Technician to join our friendly ICT team, delivering day-to-day technical support and helping to maintain and improve our ICT infrastructure for staff and elected Members.

You will gain exposure to modern cloud technologies, cybersecurity, networking, and digital transformation initiatives while contributing to secure, reliable, and responsive technology services across the council.

Qualifications

• Experience providing ICT support in a professional environment.
• Knowledge of Microsoft Windows desktop operating systems and Microsoft 365.
• Strong customer service and communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Good organisational skills with the ability to manage competing priorities.
• Experience installing, configuring and supporting ICT hardware and software.
• A full UK driving licence and willingness to travel between Council locations.

Responsibilities

• Provide first and second-line technical support to users across the organisation.
• Install, configure and support desktop PCs, laptops, mobile devices, printers and peripheral equipment.
• Support Microsoft 365 services and associated applications.
• Assist with the administration and maintenance of servers, storage, networking and communications systems.
• Troubleshoot hardware, software and connectivity issues.
• Support cyber security initiatives and ensure good security practices are maintained.
• Assist with system upgrades, technology refresh programmes and ICT projects.
• Maintain accurate records, documentation and asset information.
• Liaise with suppliers, contractors and third-party support providers where required.
• Contribute to the continuous improvement of ICT services and processes.

Skills

ICT support

Windows OS

Microsoft 365

Customer service

Troubleshooting

Teamwork

Organisation

Driving licence

Tools

Azure AD

Networking tools

Telephony systems

Cybersecurity tools

Server virtualization

Job description

Epsom & Ewell Borough Council is seeking an enthusiastic ICT Technician to join our friendly ICT team, delivering day-to-day technical support and helping to maintain and improve our ICT infrastructure for staff and elected Members.

You will gain exposure to modern cloud technologies, cybersecurity, networking, and digital transformation initiatives while contributing to secure, reliable, and responsive technology services across the council.