IT Service Desk Apprentice: Launch Your Tech Career

Inside Higher Ed; Kennesaw (GA); On-site; USD 17,220 - 22,730; Part time

Job summary

A prominent educational institution in Kennesaw is offering a temporary role as an Information Technology Apprentice in IT Service Desk Operations. This apprenticeship focuses on providing technical assistance, resolving incidents for campus IT systems, and offering customer service support. Candidates must have a high school diploma and no prior experience, as training will be provided. The position pays between $12.50 to $16.50 per hour based on relevant experience.

Qualifications

• No experience required; on-the-job training provided.
• Preferred: Student currently enrolled seeking a degree.

Responsibilities

• Collaborates with UITS staff to resolve technical incidents.
• Learns to perform installations of hardware and ensure connectivity.
• Learns to identify and replace component failures.

Skills

Interpersonal skills

Problem solving

Teamwork

Communication (verbal and written)

Customer service skills

Education

High School diploma or equivalent

Tools

Microsoft Office suite

Job description

A prominent educational institution in Kennesaw is offering a temporary role as an Information Technology Apprentice in IT Service Desk Operations. This apprenticeship focuses on providing technical assistance, resolving incidents for campus IT systems, and offering customer service support. Candidates must have a high school diploma and no prior experience, as training will be provided. The position pays between $12.50 to $16.50 per hour based on relevant experience.