Campus IT Apprentice — Learn, Support & Grow

Kennesaw State University; Kennesaw (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kennesaw State University invites applications for an Information Technology Apprenticeship in Learning Technologies. This full-time, temporary role supports faculty and students with academic applications, AV systems, and campus IT services on the Kennesaw, GA campus.

Ideal candidates have a high school diploma or equivalent and on-the-job training. IT or CS background is preferred; no prior experience required.

Qualifications

• High School diploma or equivalent.
• No experience required; on-the-job training provided.
• Information Technology or Computer Science background is preferred.

Responsibilities

• Collaborates with UITS staff to resolve technical incidents or fulfill service requests.
• Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi-fi and associated peripherals.
• Learns to identify individual component failures and replace computer, audio, video or control system components.
• Provides technical customer service assistance while following established procedures to resolve user technical issues.
• Learns to document and appropriately elevate incidents.

Skills

Interpersonal

Initiative

Teamwork

Problem solving

Independent judgment

Organization

Communication

Time management

Project management

Presentation skills

Microsoft Office

Education

High School diploma or equivalent

Job description

Kennesaw State University invites applications for an Information Technology Apprenticeship in Learning Technologies. This full-time, temporary role supports faculty and students with academic applications, AV systems, and campus IT services on the Kennesaw, GA campus.

Ideal candidates have a high school diploma or equivalent and on-the-job training. IT or CS background is preferred; no prior experience required.