IT SERVICE DESK ANALYST I (Sun-Thur 8a-430pm)

Moffitt Cancer Center; Tampa (FL); On-site; USD 30,000 - 46,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL is seeking an IT Service Desk Analyst I to provide Tier 1 technical phone support for end users and affiliated parties.

You will handle requests, assist with hardware/software installation, and escalate issues as needed while delivering excellent customer service and maintaining IT knowledge base materials.

Qualifications

• Minimum 2 years help desk experience in healthcare or high-volume environment.
• Proficient in Windows OS and Mac OS environments.
• Experience with enterprise ticketing systems and remote support.
• Strong customer service and escalation skills.

Responsibilities

• Resolve technical issues via phone or remote tools.
• Process IT service requests and update ticketing system.
• Create internal knowledge base articles.
• Escalate critical issues and ensure timely follow-up.
• Provide excellent end-user service.

Skills

Windows OS

Mac OS

Remote troubleshooting

Customer service

Technical support

Education

High School Diploma/GED

MCSEA+ Certification

Tools

Enterprise ticketing software

VPN / remote connectivity

VOIP technology

Client / server infrastructure

Hardware imaging

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.SummaryThe IT Service Desk Analyst I provides Tier 1 technical phone support and customer service for all Moffitt end users and affliated parties, to include but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal.This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software. The duties of the IT Service Desk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support. The IT Service Desk Analyst I also assists, as necessary, with pc builds, reviewing software needs and processing other Information Technology (\"I.T.\") service requests.IT Service Desk Analyst IResponsibilities:Resolves customer technical issues via phone or remote tools.Processes user-generated I.T. service requests.Assists in the creation of internal I.T. knowledge base reference materialEnsures proper escalations and follow-through for critical situations.Provides excellent customer service to end users.Credentials and Experience:High School Diploma/GEDMinimum of 2 years help desk support experience, preferably in a high-volume technical, customer service or healthcare environment.Verifiable experience with the following technologies: Windows OS, MAC OS, hardware device imaging and deployment, enterprise ticketing software, client / server enterprise infrastructure, desktop applications, VOIP technology, general distributed hardware and peripherals, VPN / remote connectivity, and remote user support.Preferred Certifications:MCSEA+ CertificationSalary Range$21.65 - $33.05Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.Moffitt Career SiteIf you have the vision, passion, and dedication to contribute to our mission,then we have a place for you!1. Equal Employment OpportunityMoffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.2. Reasonable AccommodationFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Read more information about your EEO rights under the law.Transparency in Coverage Rule