Junior IT Service Desk Pro

GBMC HealthCare; Towson (MD); On-site; USD 54,000 - 84,000; Full time

Job summary

GBMC HealthCare in Towson, MD is seeking a Tier 1 IT Service Desk analyst to provide first level phone, email and remote support under supervision to healthcare staff and visitors. You will log and resolve incidents within SLA, assist with on-site visits when required, and support Windows 10, Active Directory and Office products for a range of devices.

This role requires 1 year in a technical support call center, with a High School diploma or technical certificate preferred and on-call

Qualifications

• 1 year experience in a Technical Support Call Center setting.
• Hospital experience preferred.
• High School or Technical Certificate preferred.

Responsibilities

• Resolve Tier 1 incidents and service requests within SLA timelines.
• Provide on-call, 24x7 support on a rotating basis.
• Document installations and provide ongoing support for client systems.

Skills

Windows 10

Active Directory

Office suite

Imaging hardware

Soft skills

Education

High School, Technical Certificate preferred

Job description

GBMC HealthCare in Towson, MD is seeking a Tier 1 IT Service Desk analyst to provide first level phone, email and remote support under supervision to healthcare staff and visitors. You will log and resolve incidents within SLA, assist with on-site visits when required, and support Windows 10, Active Directory and Office products for a range of devices.

This role requires 1 year in a technical support call center, with a High School diploma or technical certificate preferred and on-call