Onsite IT Service Desk Analyst I - Imaging & User Support

ePlus Technology, inc.; Houston (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Employee stock purchase program

Paid time off (vacation, sick, and own

Personal leave

Job summary

ePlus is hiring a Service Desk Analyst I to provide onsite and remote Tier 1–2 support for a range of hardware, software, and network issues from Houston, TX. The role includes imaging devices, AD management, and strong customer service to end users.

Shift is Monday–Friday 8am–5pm CST with occasional weekend rotation. Excellent communication and ITSM familiarity are desirable. Compensation includes benefits and potential bonuses.

Qualifications

• 2+ years in a Service Desk or IT Support role, onsite preferred.
• Strong knowledge of Windows OS and enterprise applications.
• Imaging tools and deployment processes (PXE Boot or USB).
• Familiarity with Active Directory and admin account management.
• Excellent troubleshooting, communication, and customer service.

Responsibilities

• Provide onsite and remote Tier 1 and 2 support for hardware, software, and network issues.
• Troubleshoot incidents on desktops, laptops, mobile devices, printers and peripherals.
• Imaging and reimaging devices using PXE Boot and USB drive.
• Deploy and configure IS devices per organizational standards.
• Support end users with setup, configuration, and troubleshooting of applications and systems.
• Document incidents, solutions, and procedures in the IT ticketing system.
• Collaborate with IT teams to escalate and resolve complex issues.
• Educate users on IT best practices and self-service tools.
• Support end user community Mon-Fri 8a-5p and rotate Sat-Sun 8a-5pm every 5 weeks.

Skills

Onsite support

Windows OS

Troubleshooting

Communication

Customer service

Education

CompTIA A+

Network+

Microsoft certifications

Tools

PXE Boot

USB imaging

Active Directory

ServiceNow

Jira Service Desk

Job description

ePlus is hiring a Service Desk Analyst I to provide onsite and remote Tier 1–2 support for a range of hardware, software, and network issues from Houston, TX. The role includes imaging devices, AD management, and strong customer service to end users.

Shift is Monday–Friday 8am–5pm CST with occasional weekend rotation. Excellent communication and ITSM familiarity are desirable. Compensation includes benefits and potential bonuses.