IT Service Desk Analyst I — On-Site, West TX

atlassand; Kermit (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Paid time off and holidays

Job summary

Atlas Energy Solutions Inc. in West Texas seeks a Service Desk Analyst I to provide first‑level desk-side and on‑site IT support in a 24‑hour manufacturing environment. You will own workstation setup, imaging, asset management, and ticket handling.

The role requires an Associate's degree or A+ certification, basic hardware knowledge, strong communication, and the ability to lift up to 50 lbs. Travel up to 10% and weekday hours with on‑call responsibilities complete the profile.

Qualifications

• Associate's degree or relevant certifications (A+, etc.), or equivalent experience.
• Basic knowledge of desktop hardware, OS, and office apps.
• Ability to follow defined processes and work under moderate supervision.
• Strong organizational and communication skills.
• Able to work in office and manufacturing environments.
• Ability to lift and move IT equipment up to 50 lbs.

Responsibilities

• Provide first-level desk-side and on-site technical support across assigned locations.
• Own workstation setup, deployment, imaging, and lifecycle management within assigned region.
• Maintain accurate asset tracking and inventory management for IT equipment.
• Log, update, and manage Service Desk tickets, ensuring proper documentation and escalation.
• Troubleshoot common hardware, software, and connectivity issues using documented procedures.
• Coordinate equipment moves, adds, and changes, including physical installation of equipment up to 50 lbs.
• Escalate complex issues to higher-level analysts as appropriate.
• Maintain a customer-focused approach while supporting users across office and operational environments.

Skills

Desk-side support

Asset management

Ticketing systems

Communication skills

Education

Associate degree in IT or related field

A+ certification

Tools

Monitoring tools

Virtualization

Networking systems

Job description

Atlas Energy Solutions Inc. in West Texas seeks a Service Desk Analyst I to provide first‑level desk-side and on‑site IT support in a 24‑hour manufacturing environment. You will own workstation setup, imaging, asset management, and ticket handling.

The role requires an Associate's degree or A+ certification, basic hardware knowledge, strong communication, and the ability to lift up to 50 lbs. Travel up to 10% and weekday hours with on‑call responsibilities complete the profile.