IT Service Desk

Atlas Energy Solutions; Kermit (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Atlas Energy Solutions seeks a Service Desk Analyst I to support a 24-hour manufacturing environment from the West Texas region. The role focuses on workstation setup, regional desk support, and asset management with hands-on IT support and on-site service.

Location is West Texas with up to 10% travel; hours are Monday–Friday with on-call responsibilities. This entry-level role emphasizes building core IT capabilities within a manufacturing context.

Qualifications

• Associate’s degree in Information Technology or related field OR relevant certifications (A+, etc.) OR equivalent experience.
• Basic knowledge of desktop hardware, operating systems, and office applications.
• Ability to follow defined processes and work under moderate supervision.
• Strong organizational and communication skills.
• Ability to work in office and manufacturing environments.
• Ability to lift and move IT equipment up to 50 lbs.

Responsibilities

• Provide first-level desk-side and on‑site technical support across assigned locations.
• Own workstation setup, deployment, imaging, and lifecycle management within assigned region.
• Maintain accurate asset tracking and inventory management for IT equipment.
• Log, update, and manage Service Desk tickets, ensuring proper documentation and escalation.
• Troubleshoot common hardware, software, and connectivity issues using documented procedures.
• Coordinate equipment moves, adds, and changes, including physical installation of equipment up to 50 lbs.
• Escalate complex issues to higher‑level analysts as appropriate.
• Maintain a customer‑focused approach while supporting users across office and operational environments.

Skills

Desktop hardware knowledge

Operating systems knowledge

Office applications knowledge

Strong organizational skills

Strong communication skills

Education

Associate degree in IT

A+ certification

Equivalent experience

Tools

Monitoring tools

Virtualization technologies

Advanced networking systems

Job description

Who We Are

How You Will Make an Impact

As a Service Desk Analyst I, you will work under moderate supervision as a foundational member of the IT Service Desk team supporting a 24-hour operational manufacturing environment. This role focuses on ownership of workstation setup, regional desk support, and asset management, providing hands‑on support while building core IT capabilities.

Location: West Texas
Travel: Up to 10%
Hours: Mon–Fri, with on-call responsibilities

Responsibilities

• Provide first-level desk-side and on‑site technical support across assigned locations.
• Own workstation setup, deployment, imaging, and lifecycle management within assigned region.
• Maintain accurate asset tracking and inventory management for IT equipment.
• Log, update, and manage Service Desk tickets, ensuring proper documentation and escalation.
• Troubleshoot common hardware, software, and connectivity issues using documented procedures.
• Coordinate equipment moves, adds, and changes, including physical installation of equipment up to 50 lbs.
• Escalate complex issues to higher‑level analysts as appropriate.
• Maintain a customer‑focused approach while supporting users across office and operational environments.

Minimum Qualifications

• Associate’s degree in Information Technology or related field OR relevant certifications (A+, etc.) OR equivalent experience.
• Basic knowledge of desktop hardware, operating systems, and office applications.
• Ability to follow defined processes and work under moderate supervision.
• Strong organizational and communication skills.
• Ability to work in office and manufacturing environments.
• Ability to lift and move IT equipment up to 50 lbs.

How You Will Stand Out

• AAS in Computer Science or a related technical field.
• Experience working in a NOC, Service Desk, IT operations, manufacturing, logistics, or energy operations environment.
• Experience with monitoring tools, virtualization technologies, and advanced networking systems.
• Excellent verbal and written communication skills.
• Team‑player with a positive, supportive attitude.

What You’ll Love About Us

• Best People and Team. Great Place to Work For, Hire Vets, Top Place to Work For – Austin American Statesman
• Your Well‑Being is a Priority. 100% covered Medical, Dental, and Vision
• Invest in Your Future. 401K with company match, immediate vesting
• Relax and Recharge. Paid time off and 15+ company paid holidays