PATIENT EXPERIENCE DATA ANALYST

CO1000 H. Lee Moffitt Cancer Center and Research Institute Hospital, Inc.; United States; On-site; USD 79,000 - 120,000; Full time

Job summary

Moffitt Cancer Center is seeking a Patient Experience Analyst to develop analytic strategies to assess and trend patient experience quality. You will perform advanced data analysis and design enterprise dashboards to help leadership measure and improve patient experience.

Ideal candidates have heavy experience with SQL/SAS/R/Python, strong collaboration and communication skills, and a track record of managing multiple projects in healthcare analytics.

Qualifications

• Minimum seven (7) years of experience with advanced data analysis, modeling, report development, QA and/or business analysis, documentation management, research statistics, or data quality.
• Master's degree with five (5) years of relevant advanced data and/or business analysis experience may substitute for a Bachelor's and seven (7) years of experience.
• Experience must include methodologies for data analysis and reporting, and proficiency in SQL, SAS, R, Python, VBA or related software.

Responsibilities

• Develop analytic strategies to assess and trend the patient experience quality.
• Perform advanced data analysis of patient satisfaction data using statistics and data management software.
• Plan and design reports and dashboards for enterprise leaders to measure and improve patient experience.

Skills

Advanced data analysis

Data modeling

Report development

Quality assurance

Business analysis

Microsoft Office

Collaboration

Mentoring

Communication

Education

Master's degree in a relevant field

Bachelor's degree

Tools

SQL

SAS

R

Python

VBA

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary The Patient Experience Analyst will develop analytic strategies to assess and trend the quality of the patient experience at the Moffitt Cancer Center. This will include performing advanced data analysis of patient satisfaction data using statistical and data management software, and planning and designing reports and dashboards that provide enterprise leaders with key data to measure and improve the patient experience.

Minimum Required:

• Minimum of seven (7) years experience with advanced data analysis, modeling, report development, quality assurance and/or business analysis, documentation management, research statistics, or data quality.
• Master's degree with five (5) years of relevant advanced data and/or business analysis experience may be considered "in lieu of" a Bachelor's degree and seven (7) years of advanced data and business analysis experience listed above.
• Experience must include understanding and developing sound methodologies used for data analysis and reporting, and proficiency in at least one of the following software: SQL, SAS, R, Python, VBA or other related software.

Preferred:

• Experience and strong interest in healthcare data, experience using R or SAS for statistical analysis, and experience with manipulating large datasets.

Additional Skills/ Specialized Training Required:

• Ability to learn new software systems
• Proficient at managing multiple, concurrent projects
• Strong Microsoft Office skills
• Ability to create databases to track performance
• Excellent collaboration, mentoring and communication skills
• Proficient in training on statistical analyses, understanding reporting and/or use of patient satisfaction databases to a diverse audience in a user-friendly manner.

Salary Range $78,990.60 - $120,351.40 Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Moffitt Career Site

1. Equal Employment Opportunity Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

2. Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Read more information about your EEO rights under the law.

Transparency in Coverage Rule Careers

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.