IT SUPPORT TECHNICIAN I

CO2000 H. Lee Moffitt Cancer Center and Research Institute, Inc.; United States; Hybrid; USD 36,000 - 55,000; Full time

Job summary

Moffitt Cancer Center is seeking an IT Support Technician I to provide in-person and remote end-user support across the organization. The role includes break/fix duties, IT inventory management, project support, and documenting standard processes in a ticketing system.

The technician will respond to incidents, install hardware/software, and collaborate with network and systems teams to ensure smooth operation of desktops, laptops, printers, and mobile devices while delivering strong customer

Qualifications

• Minimum of two years' experience supporting desktops, laptops, and peripherals.
• Experience with Windows 10 and Microsoft Office 365 (Word, Excel, Outlook, OneDrive).
• Experience with networking technologies (LAN, Wi‑Fi, VPN).
• Experience with Active Directory, SCCM, ServiceNow, and Zoom.
• Minimum of two years' experience in customer service.

Responsibilities

• Respond to and resolve incidents and requests for assistance with computer systems.
• Install hardware and software across desktops, laptops, printers, tablets, and phones.
• Document incidents and requests; escalate complex problems per procedures.
• Maintain device/software standards and licenses; assist with audits.
• Collaborate with network and systems staff to support end-user computing needs.
• Assist with IT projects and provide knowledge sharing with peers.
• Follow directions from supervisor and leadership.

Skills

Customer service

Basic IT support

Communication skills

Education

High School Diploma/GED

Tools

Active Directory

SCCM

ServiceNow

Zoom

VPN

Office 365

Windows 10

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces. Summary Position Highlights: The IT Support Technician I provides in-person and/or remote technology support services to team members across the organization. In addition to providing break/fix support, the IT Support Technician I also assists with managing IT inventory, supports projects, and writes documentation for common processes. This position provides accurate and timely support services for end-user computing devices. The IT Support Technician I uses a ticketing system to track and document their work.

Responsibilities

• Respond to and resolve incidents and requests for assistance with computer systems, and provide a superior customer support experience for all users.
• Install computer hardware and software, including desktops, laptops, printers, scanners, tablets, operating systems, audio-video, phones and applications.
• This includes installation, repair, and relocation of devices, as required.
• Maintain documentation for each incident and request, and elevate complex problems to the next level of support per documented procedures.
• Follow organizational standards for devices and software as approved and directed by leadership.
• Report any non-standard installations of software or hardware to leadership.
• Work with networking and systems administration staff, as required, to provide proper end-user related network, servers, and applications/systems.
• Contribute to maintaining hardware and software license inventory records.
• Assists with site walk-through and audits, to ensure accurate equipment and compliance.
• Assist fellow IT Support Technicians to improve teamwork, knowledge, and customer service.
• Take appropriate direction from supervisor, manager, and senior leadership.

Credentials and Experience

• High School Diploma/GED
• Minimum of two (2) years' experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals
• Minimum of two (2) years' experience supporting Microsoft Windows 10 and Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and OneDrive.
• Minimum of two (2) years' experience supporting networking technologies, including LAN, Wi‑Fi, and VPN.
• Minimum of two (2) years' experience working with Active Directory, SCCM, ticket management software such as ServiceNow, and video communication software such as Zoom.
• Minimum of two (2) years' experience of customer service.

Preferred Experience

• One (1) year of experience in a healthcare IT position.
• One (1) year of experience supporting Apple Mac desktops, laptops, iPads, and iPhones.

Salary Range $26.32 - $40.14 Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

1. Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

1. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Read more information about your EEO rights under the law.

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