IT Operations & Access Management Analyst

Smart IT Frame LLC; Plano (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Smart IT Frame LLC in Plano, TX is seeking an experienced IT Operations Support professional to join our service desk and access management team. The role focuses on provisioning, authentication, and entitlement workflows across enterprise apps, with emphasis on AD and SSO integrations.

You will troubleshoot user accounts, review logs, and collaborate with technical and non-technical users while documenting incidents and solutions. Strong communication and customer service skills are essential.

Qualifications

• 5 years of experience in IT Operational Support, Application Support, Service Desk Escalation, or Access Management.
• Troubleshooting user accounts, application access provisioning and entitlement issues.
• Working knowledge of Adobe Admin Console and enterprise application support.
• Strong understanding of AD groups, identity management, and user provisioning workflows.
• Knowledge of SSO, MFA, PingFederate, and authentication protocols.
• Experience reviewing and interpreting logs for troubleshooting and root cause analysis.
• Strong incident troubleshooting and problem-solving skills.
• Excellent documentation, communication, and customer service skills.
• Ability to work effectively with both technical and non-technical users.

Skills

IT Ops & Support

Application Support

Service Desk Escalation

Access Management

Tools

Adobe Admin Console

Active Directory

SSO/PingFederate

Job description

Smart IT Frame LLC in Plano, TX is seeking an experienced IT Operations Support professional to join our service desk and access management team. The role focuses on provisioning, authentication, and entitlement workflows across enterprise apps, with emphasis on AD and SSO integrations.

You will troubleshoot user accounts, review logs, and collaborate with technical and non-technical users while documenting incidents and solutions. Strong communication and customer service skills are essential.