IT Service Desk Analyst I – 24/7 Remote Support

Metropolitan Transportation Authority (MTA)

New York (NY)

On-site

USD 57,000 - 82,000

Full time

7 days ago

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Job summary

The Metropolitan Transportation Authority (MTA) is seeking a Computer Support Analyst Level 1 (TCU) for the IT Service Desk at 2 Broadway, New York, NY. This role provides 24x7 remote, non-deskside technical support to internal MTA clients using hardware, software, and services within an integrated network environment.

The position requires ServiceNow/ITSM experience, strong customer service and communication skills, and a Bachelor’s degree in CS/IT or 1 year of desktop support, plus the ability

Qualifications

Bachelor’s degree in computer science, information technology, or related discipline, or 1 year of desktop support experience.
Experience with ServiceNow and ITSM processes is preferred.
Must be able to lift up to 25 lbs and possess a valid driver’s license.

Responsibilities

Install, configure, and troubleshoot hardware and software supporting critical business functions.
Provide first and second-level help desk support for IT-related issues.
Support satellite locations during installation, maintenance, and repair of desktop technologies.
Maintain assets records in accordance with MTA policies.
Complete Call Center data accurately per IT requirements.
Assist in evaluating new IT products and technologies.

Skills

ServiceNow

ACD systems

Customer service

Documentation

Communication

Analytical skills

Teamwork

Remote support

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

The position requires ServiceNow/ITSM experience, strong customer service and communication skills, and a Bachelor’s degree in CS/IT or 1 year of desktop support, plus the ability

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