Remote IT Service Desk Analyst I

MTA Headquarters; United States; On-site; USD 57,000 - 82,000; Full time

Job summary

The Metropolitan Transportation Authority is seeking a Computer Support Analyst Level 1 (TCU) to provide 24×7 remote, non-deskside technical support to all internal MTA clients, using MTA computer hardware, software, and technology services within an integrated network environment.

This position is based at 2 Broadway and collaborates with the IT Service Desk to ensure prompt, reliable service while following MTA policies and procedures.

Qualifications

• Experience installing, maintaining, and troubleshooting desktop resources (OS, Office, peripherals).
• Ability to troubleshoot remotely and on-site using standard IT tools.
• Strong written and spoken communication and analytical skills.

Responsibilities

• Install, configure, and troubleshoot hardware and software for critical functions.
• Provide first and second-level help desk support for IT problems.
• Support satellite locations during installation, maintenance and repair of desktop tech.
• Maintain IT asset records in accordance with MTA policies.
• Complete Call Center data accurately per IT requirements.
• Manage receipt, inventory, storage, tracking, repair and disposal of IT assets.
• Participate in evaluating new products and technologies.

Skills

ServiceNow

ITSMs

ACD systems

Customer service

Documentation

Education

Bachelor's degree in Computer Science / IT

Tools

MS Office

Remote access solutions

Job description

The Metropolitan Transportation Authority is seeking a Computer Support Analyst Level 1 (TCU) to provide 24×7 remote, non-deskside technical support to all internal MTA clients, using MTA computer hardware, software, and technology services within an integrated network environment.

This position is based at 2 Broadway and collaborates with the IT Service Desk to ensure prompt, reliable service while following MTA policies and procedures.